At Diner Cadeau, customer service is manageable by Polly
Diner Cadeau, part of Premium Cards Group, offers people a culinary surprise with a card. No fewer than 2500 restaurants in the Netherlands are affiliated with the young company. They have recently started using Polly’s services to better help customers with questions.
Because of special offers, the changing of participating restaurants and changing conditions, Diner Cadeau always has customers with questions. Polly automated the online helpdesk of the cadeaucard-organisation so that their employees can work many times more efficiently.
Kallista Kemink, online marketer at Diner Cadeau, talks extensively about the benefits that Polly brings with it.
“Previously, our customers endlessly browsed the long lists of frequently asked questions and often still called our helpdesk. With Polly, customers can search for questions. That logically saves us a lot of time, besides that a professionalisation step has been made. “
Automation of the online customer service brings Diner Cadeau more than time saving. Kemink says that the incorporation of new employees has also become simpler.
“Thanks to the internal knowledge base that Polly has set up, our employees always have access to additional information and knowledge via a special employee knowledge portal. A kind of FAQ especially for employees. They also find extra information about how they can best deal with customers. This way they become more familiar with our systems and way of working. “
The value of Polly’s software for Diner Cadeau goes hand in hand with the appreciation Kemink expresses for the people behind Polly.
“They always respond quickly, make a lot possible and communicate honestly when something is not possible. Solution driven and helpfulness really stand out. The informal way of communicating with Polly also contributes to a pleasant cooperation. “
The solutions Polly has offered to Diner Cadeau are a textbook example of Polly’s ambitions: simplifying, facilitating and introducing dynamics in customer services.